Jeff L. Thigpen Register of Deeds

Friday, December 21, 2007

ROD Vital Records Survey Results

This Vital Records survey was completed last week.

The Vital Records survey took place from September 24, 2007 to December 12, 2007. The survey was completed or partially completed by 208 citizens. There are a number of positive indicators from the survey that affirm the knowledge and customer service skills of our employees.

The highlights include: 54% strongly agree and 36% agree that our staff were courteous and helpful; 53% strongly agree and 35% agree that our staff are knowledgable in their area; 48% strongly agreed and 35% agreed that we exceeded their expectations durign their visit to our office.

There are also points of concern raised that are being addressed. For example, 38% responded that they could not easily find adequate parking and 37% believed the building was not easily accessible.

User comments are generally very positive and appreciative of our office and services provided. I congratulate my Vital Records staff in Greensboro and High Point for their hard work at 80- 90% customer satisfaction in core areas!


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