Jeff L. Thigpen Register of Deeds

Sunday, September 26, 2004

A second way NOT to improve technology...

No real plan for collaboration in interfacing or data sharing information with other Departments or users.

Example: Board of Commissioners approved $450,000 for new electronic receipting, cashiering, and indexing system for the Recording Section. The projected fund balance at year-end, based upon the current year’s estimated expenditures and revenues was $472,000 and additional revenue from Automation Enhancement and Preservation Fund.

Result: No plan or evidence of a good process to change the “island of automation” culture by including Tax, Planning, GIS, or IS in RFP (Request for Proposal) process. IS involvement is in only symbolic ways through Vendor presentations. User communities are not at the table in an ongoing way to develop a plan of action.

Alternative: I will develop a collaborative process for a Request for Proposals (RFP) that will take time to shape and develop solid recommendations. It will not be vendor-driven! A great model is our Community Development and Planning Department process for their RFP to improve technology. I will get "solid" recommendations within a year and with buy-in from multiple groups.

I'll also invite Department Heads, organizations and individuals representing the user community (citizens, banking, legal, real estate, building and surveyors) to join me to create a real plan of action. The results will truly have synergy and be a “One-Stop online shop” for information and improved operations within the offices in Greensboro and High Point.

Tax and Register of Deeds are expected to begin a phased in implemenation and may take an additional two years. But this is a great way to get a great product!


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